Cancellations & Refund Policy

Tour cancellation: Please note that any tour may be cancelled due to inclement weather, Nature Reserve closures, tour guide illness, or any other reason. If you are travelling from afar, it is best to allow a few days in the Marshes for contingency. Tours still run when it’s cold, hot or windy, so you will need to dress appropriately (more information will be provided upon booking).

Refund policy:

If we (Macquarie Marshes Kayak Tours) need to cancel a tour, you will be given a full refund (including booking fee and transaction fee).

If you need to cancel a booking:

For our standard 2 ¾-hour tour, cancellations with more than 72 hours’ notice before your tour start time will be given a refund but will incur a 10% cancellation fee, plus booking and transaction fees. These cancellations can also be rescheduled to another tour date if one is available. Macquarie Marshes Kayak Tours will not transfer tours to the next year’s season.

For our standard 2 ¾ -hour tour, cancellations between 24 and 72 hours before departure are eligible for a 50% refund minus booking and transaction fees. These cancellations can also be rescheduled to another tour date if one is available. Macquarie Marshes Kayak Tours will not transfer tours to the next year’s season.

For our standard 2 ¾-hour tour, no refunds or fee transfers will be issued with less than 24 hours notice of the tour departing.

For shorter tours (this will be marked in the title of your tour on 123 Tix), please find the refund policy under the Terms and Conditions in the tour description when you book on 123 Tix. Note for these tours, if you cancel within 96 hours’ notice, no refund will be given.